As an attendee or exhibitor of Coverings, you may be contacted by phone or email by outside hotel/housing companies to secure hotel reservations for the event. The intent is to convince you that the offer is made on Coverings’ behalf, or that the soliciting company is a viable alternative to going directly through our official hotel partner, onPeak. These companies are not affiliated or working in partnership with Coverings, and reservations made through these companies for our event cannot be guaranteed.

Coverings has contracted directly with hotels listed on the official website and works only with our official hotel provider, onPeak. They are the only official representatives that can guarantee your reservation. Making your reservation in the Coverings room block also enables us to fulfill our contracts with the hotels and helps ensure that Coverings is a success. Please contact [email protected] with any questions.

This practice (called “room poaching”) is carried out by third-party companies that act as travel agencies, wholesalers, or destination management companies to solicit registrants for room reservations. The poacher might inform registrants that the hotel room block is “sold out,” and that if you do not book with them immediately, you may not get a room. Additional deceptive tactics include distributing forms or promotional materials that appear to be issued by Coverings.

Room poachers make it more difficult for us to meet our room block commitments, and expose us to penalties and increased room rates for current and future events. Room poachers often don’t deliver on promises to customers. When customers arrive, reservations are non-existent or the hotels are not conveniently located. Sometimes the rooms have been cancelled and hefty cancellation fees have been placed on the customer’s credit card.

Don’t be misled! Book through onPeak, the only official Coverings hotel provider. Booking through onPeak will ensure that you secure the discounted Coverings group rate, allow you to easily modify or cancel your hotel reservations, earn hotel loyalty points, and pay no deposit fees. Be sure to book your room early to ensure availability and the Coverings group rate.

If you are contacted by anyone asking if you need a room for Coverings, please get as much information as you can (their name, company name, phone number, etc.) and pass it on to our team by phone or email at +1 571-313-5794 or [email protected].